Something new has been happening in the commercial sector. Leading organizations have woken up to the importance of the customer experience, and how strategically important it is. As a result, new tools have been developed to help organizations better understand and manage the customer experience. Join Mark Levin, CSP, CAE as we explore using MembershipMappingTM to engage members and give them the experience they want and value.
"Simply fantastic presentation and delivery by the speaker. I felt I learned a lot and was able to
grab some ideas for an engagement plan I need to put together in the coming months."
"I hope you can get Mark Levin presentations in the future. He is a good speaker and has great information."
"Fantastic presenter and content. Time and $ well spent."
"Would like to see additional seminars, webinars with Mark Levin. He was fantastic!"
Please note that CAE exam and renewal applicants can only use a maximum of 50% of their application hours from self-study programs.
Program Titles and Supporting Materials
This program contains the following components:
- Managing the Membership Experience - Video
- Managing the Membership Experience - Audio
Managing the Membership Experience - Paper
How To Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed
internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like.
Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below).
If electing credit for this program, registrants in jurisdictions not listed below will receive a
Certificate of Completion that may or may not meet credit requirements in other jurisdictions.
Where applicable, credit will be only awarded to a paid registrant completing
all the requirements of the program as determined by the selected accreditation authority.
Click on jurisdiction for specific details
SeminarWeb and Association Executives of North Carolina programs are non-refundable.
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