Personal Customer Service in a Digital Age
What You Will Learn
- Learn how to effectively blend digital tools and self-service platforms with a personalized, memorable customer service experience
- Recognize opportunities to elevate both online and in-person interactions to meet the expectations of today's tech-savvy members
- Apply practical strategies to strengthen member or customer satisfaction, manage feedback, and foster loyalty in a digital-first environment
What You Will Learn
- Learn how to effectively blend digital tools and self-service platforms with a personalized, memorable customer service experience
- Recognize opportunities to elevate both online and in-person interactions to meet the expectations of today's tech-savvy members
- Apply practical strategies to strengthen member or customer satisfaction, manage feedback, and foster loyalty in a digital-first environment
Register now for immediate access to this program.
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Price
$45
for Association Member
$75
for Non-member
60 minutes
Date Published
April 14, 2026
Publisher
Florida Society of Association Executives
Subjects
Communications, Customer Service, Technology
Questions
For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.
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Summary
Program Titles and Supporting Materials
This program contains the following components:
Media Files
Downloadable Files
Credit
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.
How to Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.
Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.
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Refund Policy
SeminarWeb and Association Executives of North Carolina programs are non-refundable.
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