Many association executives struggle with technology that creates more problems than it solves, but knowing whether to fix or replace your approach can feel overwhelming.

This practical session provides association leaders with a proven decision framework to evaluate their current AMS situation and make strategic technology choices with confidence. You'll learn to identify root causes (people vs. process vs. platform), assess true costs of staying versus changing, and get the step-by-step methodology for making AMS decisions that boards approve and staff actually support. Whether you're dealing with fragmented member experiences, unreliable data, or technology that requires constant workarounds, this session will give you the clarity to move forward strategically.

During our session, you will learn to distinguish between symptoms and root causes to determine if technology challenges stem from people, processes, or platform limitations, master the proven criteria for deciding whether to revamp existing systems or replace them entirely based on organizational needs, resources, and strategic goals & create board-ready recommendations with clear business cases, timelines, and change management approaches that ensure successful technology transitions.