How Emotional Engagement Influences Financial Impact

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Price

$45 for Member
$75 for Non-member

60 minutes

Date Published

March 11, 2025

Publisher

Associations North

Subjects

Member Engagement, Membership, Strategy

Questions

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Summary

Transform the way you approach customer loyalty. This keynote dives deep into the interplay of emotional engagement, operational efficiency, and financial results to uncover the true drivers of growth. Learn how to measure what matters, design experiences that resonate, and build a CX program that drives sustainable business success.

In this webinar, you will learn how to:

- Prioritize Changes for Maximum Growth: Learn how to use emotional and rational data to focus on customer experience improvements with the greatest potential for ROI.

- Connect Emotions to Financial Impact: Explore the science behind how emotional engagement influences customer behavior, leading to increased spending, loyalty, and profitability.

- Design Emotionally Impactful Experiences: Learn strategies to intentionally create emotional moments that deepen customer trust and engagement.

SWOD-24156

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Presenters

Jim Tincher

As the nation's leading authority on B2B customer experience (CX), Jim Tincher stands as a visionary at the forefront of... Read More

Program Titles and Supporting Materials

This program contains the following components:

Media Files

How Emotional Engagement Influences Financial Impact - Video

Downloadable Files

How Emotional Engagement Influences Financial Impact - Handout

Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

Refund Policy
SeminarWeb and Association Executives of North Carolina programs are non-refundable.

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How Emotional Engagement Influences Financial Impact

Price

60 minutes

Date Published

Publisher

Subjects

Questions

Summary

Presenters

Program Titles and Supporting Materials

Media Files

Downloadable Files

Credit

How to Attend

More

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