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Self-Paced Seminars

Difficult Conversations

How to Have Them Without Getting an Ulcer

What You Will Learn

  • Determine how to decide what your objectives are before you take on the conversation.
  • Learn when to approach someone and when to leave it for another time.
  • When to include others and when to do it alone.
  • Discover ways to start the conversation to ease into the uncomfortableness of it.
  • What to do if the conversation doesn't go well.
  • How to regroup for yourself after it.

Share this program:

What You Will Learn

  • Determine how to decide what your objectives are before you take on the conversation.
  • Learn when to approach someone and when to leave it for another time.
  • When to include others and when to do it alone.
  • Discover ways to start the conversation to ease into the uncomfortableness of it.
  • What to do if the conversation doesn't go well.
  • How to regroup for yourself after it.

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Price

$45 for Member
$75 for Non-member

60 minutes
Date Published

December 7, 2022

Publisher

New England Society of Association Executives

Subjects

Communication

Questions

For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

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Summary

Interested in presenting a future webinar for us? Submit your proposal by clicking here. Now booking for 2023!

Maybe it's a conversation with an underperforming team member. Or it's a member who said something inappropriate. Or even a conversation with a relative over the holidays that made everyone in the living room turn around with the look "did they really say that out loud?"

Difficult conversations are challenging. Yet if each of us had the tools and techniques to have them, the world would be a better place.

In this informative session, you will learn tips and strategies to have those conversations - both at work and in all aspects of your life.

SWOD-18102

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Presenters

Diane Darling

Diane is a consultant, keynote speaker, instructor, and leadership coach specializing in professional networking strategies.... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Media Files
Difficult Conversations - Video
Downloadable Files
Difficult Conversations - Handout
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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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